Important information about coronavirus
Due to the constant changing situation regarding the coronavirus, regulations for destinations, from airlines and governments can change quickly. We try to inform customers with the latest updates, but we notice that policies can change anytime. We recommend everyone to keep yourself informed via the website of the Ministry of Foreign Affairs, news items and information from the airlines. Below you will find our main topics on travel and the coronavirus. Let us help you with useful information that answers your questions.
Have you booked flights with us and does your personal travel situation change within 30 days? Then you will be informed by us personally. If your departure date is in more than 30 days, we kindly ask you to wait contacting us until there is more clarity.
1. GENERAL INFORMATION
Are you looking for more information about the coronavirus?
View the Vm.gov.lv website. Here you will find the latest information from Foreign Affairs.
2. AIRLINES INFORMATION
Follow the latest updates and policies of all airlines about the coronavirus here.
How can I change or cancel my flight?
For all airlines, you will be notified by us as soon as something changes in your itinerary within 30 days from now. You will not receive any updates for bookings with departures of more than 30 days. Do you want to change your flight booking yourself? Then follow the regular change / cancellation procedure. Due to the increased number of requests, it has been decided to give priority to all requests with a departure date within 30 days. We count on your understanding and will try to assist every customer as good as possible.
What happens if the airline cancels my flight?
Are you leaving within 30 days and has your flight been canceled by the airline? You will receive a personal message from us and we will initiate the refund procedure. There are no further actions needed from your side.
3. INFORMATION FROM AUTHORITIES
Click here for the latest updates on travel advice and travel information from the government Vm.gov.lv.
A negative travel advice applies for my travel destination, what to do?
Be informed best by visiting the website of the Ministry of Foreign Affairs
matters and view your situation. A negative travel advice is not related to the policies of the airlines. Regarding change and cancellation we follow the policy of the airlines.
There is an entry ban for my travel destination, what to do?
Currently, there are entry bans for many countries. Please view the complete overview of all countries where an entry ban applies. Entry travel bans for your destination should be seen separate from the airline’s policies. First check the conditions per airline. For cancellations or changes from the airline within 30 days, we or the airline will contact you. If your flight departs later than in 30 days, we ask you to postpone contacting us.
We understand that there are many questions regarding the coronavirus and air travel. We try to inform and advise you about this as good as possible.
Why are you not available by phone?
Temporarily due to the high volume of requests, our customer service is only accessible by email. This allows us to focus on handling canceled and changed bookings that should have departed within 30 days from now.
When and how can I best contact you?
We are receiving a high volume of calls regarding flight tickets and the current coronavirus situation. We thank you for only reaching out to us by email and your understanding. Is your question and / or answer not on our website or do you really need our help? We request you to email us as described here.
6. CERTAINTY AND BOOKINGS IN THE FUTURE
Does the whole situation around coronavirus mean that I can no longer book flights? Certainly not. It is still possible to book flights and for the summer holidays or later this year, this is not a bad idea. Please have a look at these two options that are useful when booking your next flights with us:
Carefree cancellation due to the coronavirus
We understand that travelers are concerned about traveling in the future regarding the coronavirus situation. Do you have travel plans this year and do you have doubts about booking? Then cover yourself with our Cancellation Guarantee Plus. With this service you can cancel your trip for whatever reason. If the coronasituation at your booked destination is irresponsible, you don’t have to worry about free cancellation. You can book our Cancellation Guarantee Plus service with your tickets from 19.50 € .
Flexible rebook policies of airlines regarding coronavirus
Do you have doubts about making your travel plans final? Understandable! But did you know that a huge number of airlines now have a flexible rebooking policy? They guarantee that you can change your ticket without paying an extra fee. View the rebooking policy for each airline to find our more.